4/2/19 Took my elderly mother to the BOK in Muskogee, OK on State Street to cash her savings bonds (all had pasted their maturity date). They understood that she did not have an account with BOK. They started processing the bonds, she started signing them. Jacob Jones, Branch Mgr., walked up and explained that they would only cash $1000/day since she had no account and gave us some forms to send with the bonds directly to the Treasury Dept. He refused to sign the form he gave us certifying her signature stating that she didn’t need it certified even though the directions clearly stated that she did. He referred me to the Treasury phone number on the form. We were concerned because BOK had already stamped 4/2/19 and another number on each of bonds. I understand Company procedures, but feel that since they had already stamped her bonds with today’s date and their number that they should have made an exception. The mistake was theirs. Treasurey Dept. was called and stated that he needed to write a letter on bank letterhead verifying that the bonds weren’t cashed. I called him and he said that he would call when the letter was ready to be picked up.

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