Charge for a product that was never delivered

 

My Complaint: I purchased item #32868441, A French workbook for the Horizons 4th edition. I paid 16.88 plus $14.99 shipping and handling for an expedited delivery. It has been over three weeks and no workbook has arrived. My messages to the company online to clear up the matter have received no response.

 

My Demand: Full return on Visa card